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Customer Policies

Customer Policies

Privacy

Fontlab does not sell, rent, or give out it's customers' information to other businesses.

Shipping

We deliver all products electronically. This usually takes less than one business day, but may take up to three days depending on weekends, holidays, etc.

Returns

Fontlab offers 60-day money-back guarantees on all its products.

DalPay Retail is a reseller of software and services supplied by Fontlab Ltd. Inc.
dalpay.is FONTLAB +1877-8657746 may appear on your card statement.

Your card issuer may charge you an International Service Fee. This fee is controlled and charged by your bank or card issuer, not by Fontlab Ltd. Inc, DalPay or its banks. Please refer to INTLServiceFee.com.

 
Contact and Support

Fontlab Ltd. Contact and Support

Technical support is provided free of charge to registered users, with the exception of providing replacements for lost serial numbers or installers, for which there is a nominal fee.

Did you check the user manual? You can download a free PDF of the latest version of the user manual for each product directly from that product?s web page.

For technical inquiries, please first check our FAQ. If your problem is not answered, please contact us by filling out the problem report form.

For pre-purchase or non-technical questions, please join the online forum or contact us directly.

 
Updates and Upgrades
 

If you would like a version upgrade or announced free update of one of our products please fill in and submit one of the forms below. 

Please note that all submissions are verified. You must provide a valid registered user name and serial number to get an update or upgrade.  Please also note that only intra-version updates are free. For version upgrades please use the version upgrade order form at the bottom of the page. JavaScript must be enabled in your browser for this form to work.
 

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Request Replacement Serial Number or Installer

If you have lost your installer or serial number, we will provide a replacement for you if you fill out this form. There is a service fee of US$5.95 for this service.

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Problem Report

If you have a technical problem, a bug report or another technical issue that you would like us to help you, please fill out the following form. Our support personnel will contact you shortly.

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