Customer Support

Serial Number and Download Problems. If your serial number doesn't work or you are having a problem downloading the Fontographer installation file then please contact our order department and they'll sort it out for you.

How do I ...? Want a quick tutorial on glyph editing? Need to know if there is an easy way to accomplish some font update task? Would a lesson on hinting help you? Jim Gallagher, Der Fontmeister, offers professional font and font editor advice from his perch at supportandmore.com . Jim has been working with Fontographer for 10+ years and there's nothing he doesn't know about the product. If you have a general question, need some Fontographer counseling, or just have a tough typography problem then Jim's your man.

Technical Problems. If you're having difficulty getting Fontographer installed; if it crashes your system; or if it's exhibiting bizarre behavior then please send a support ticket to us. At the support ticket page you'll fill in details about your system and setup to give our support experts the background information they needs. If there is an error message or window please take a screen shot of it and submit it along with the ticket. If it's a particular font that's causing the problem then please send that along too.

Attention Windows users! If you're running Fontographer on Windows and crashing with a 30202 error then see the Fontographer FAQ.

Attention Mac users! In November 2005, Fontlab Ltd. has released Fontographer 4.7, picking up where Macromedia stopped in 1996. This is the first version that works natively in Mac OS X!

All users! The Fontographer technotes collection is available in PDF format.

The History and the Future

What was the first Bézier drawing program for Macintosh computers? Fontographer, created by Altsys in 1985. That’s two years before Adobe Illustrator and three years before Freehand. As Sandee Cohen of CreativePro.com writes, “Fontographer has a key place in the early history of Macintosh graphics software.”

In the 1990s, Altsys merged with Macromedia. In 1996, Macromedia released Fontographer 4.1.4 for Mac, the last official version of the Fontographer product for Mac. The development of the product went on hold.

In May 2005, Fontlab Ltd. acquired Fontographer from Macromedia and made the promise to its users to make the product compatible with Mac OS X and fix the most crucial bugs.

Just two months after taking over Fontographer, in July 2005, we have released FogLamp, our first own application to utilize the Fontographer technology. FogLamp converts Fontographer source files (.fog databases) into FontLab-compatible .vfb files. You can take your .fog project files into TransType or FontLab and turn them into professional-quality OpenType or TrueType fonts.

Just four months later, in November 2005, we fulfilled the promise given to our customers and delivered Fontographer 4.7. This is the first Fontographer ever to run natively in Mac OS X. It also brings some urgent bugfixes and necessary changes like adding support for the Euro character.

New features? After the release of Fontographer 4.7, we intend to embark on a major features upgrade. Give us your ideas. Fontographer is aimed at the desktop publishing and graphic design market. We want to make it the best tool possible for designers and publishers who are on deadlines and need to get typographical tasks done in a hurry. If you have thoughts about how to improve the interface, new tools, simpler processes, etc. then contact us. We welcome all suggestions.