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FAQ RLM Activation Error Messages

Activation Problems

If you're on this page it's probably because you ran into a problem activating your Fontlab Product. Sorry about that. The possible problems are arranged by error code number below. Just look down the left column for your error code number and then read in the right  column what to do.

Error Code No.
Error message text
What to do.
 Checkout errors
  
 1 Your serial number doesn't match our records...

 We couldn't find the serial number you entered in our database. Perhaps you entered one for a different product or a different version of the same product. Or perhaps it was just a typo. First thing to try is to copy/paste the serial number directly from the original email you got from us or your dealer. Check that the product, version number and platform all match up to the product you're installing. You can tell which product the serial number belongs to from the first 4 characters. E.g. TR3M = TransType Pro version 3 for Macintosh; TT2W = TypeTool version 2 for Windows; FG4M = Fontographer version 4 for Mac; FS5W = FontLab Studio 5 for Windows.

Still can't get it to go? Please email our order support team at orders @ fontlab.com and include the error message you received when activating.

 2 No such file or directory...

 When we tried to read/write the license file from/to your computer we couldn't find the directory we were looking for.
It's "Macintosh HD/Library/Preferences" on Macintosh or "Common Application Data" (CSIDL_COMMON_APPDATA in Microsoft terminology) /Fontlab/<Specific Product> folder on Windows. For example, "C:\Documents and Settings\All Users\Application Data\Fontlab\Fontographer".
Please check that you have appropriate read/write permissions for the directory.

 Still can't get it to go? Please email our order support team at orders @ fontlab.com and include the error message you received when activating.

 4 Wrong host for license...

 This is an RLM keyserver problem. The product tried to find the keyserver host, but couldn't. Please check that the keyserver software has been installed; that it is running; and that the host computer is online. The RLM keyserver package with instruction manual is here .

If the RLM keyserver seems to be up and running correctly and you still get this message then plese email us at orders @ fontlab.com and tell us about the problem.

 17  Comm err with license server.

 This is a problem related to the RLM keyserver. For some reason the product can't find the keyserver on the network. Please check that the keyserver software has been installed; that it is running; and that the host computer is online. The RLM keyserver package with instruction manual is here .

If the RLM keyserver seems to be up and running correctly and you still get this message then plese email us at orders @ fontlab.com and tell us about the problem.

 Network/proxy errors
  
 104 ... problem writing to the network... This problem might be caused by a proxy server. You can try to fix it by setting the system environment variable
HTTP_PROXY = <PROXY_ADDRESS>:<PROXY_PORT>
where PROXY_ADDRESS is URL for proxy, and PROXY_PORT is the corresponding port.
For example, to utilize the HTTP proxy server running on "myproxyhost" on port 8765, use the following command on unix:
% setenv HTTP_PROXY myproxyhost:8765
If you don't have proxy server or you don't know, etc, please email our team at orders @ fontlab.com and include the error message you received when activating.
 105 ... problem reading from the network... This problem might be caused by a proxy server. You can try to fix it by setting the system environment variable
HTTP_PROXY = <PROXY_ADDRESS>:<PROXY_PORT>
where PROXY_ADDRESS is URL for proxy, and PROXY_PORT is the corresponding port.
For example, to utilize the HTTP proxy server running on "myproxyhost" on port 8765, use the following command on unix:
% setenv HTTP_PROXY myproxyhost:8765
If you don't have proxy server or you don't know, etc, please email our team at orders @ fontlab.com and include the error message you received when activating.
 136 ... problem communicating with the network... This problem might be caused by a proxy server. You can try to fix it by setting the system environment variable
HTTP_PROXY = <PROXY_ADDRESS>:<PROXY_PORT>
where PROXY_ADDRESS is URL for proxy, and PROXY_PORT is the corresponding port.
For example, to utilize the HTTP proxy server running on "myproxyhost" on port 8765, use the following command on unix:
% setenv HTTP_PROXY myproxyhost:8765
If you don't have proxy server or you don't know, etc, please email our team at orders @ fontlab.com and include the error message you received when activating.
 145 ... problem communicating with the network...

  This particular problem is usually caused by trying to activae an outdated version of the software that has an incorrect address for the license activation server. Please check at http://www.fontlab.com/contact-and-support/product-support/updates-and-upgrades/ to make sure you have the latest version. If not, you can download it there.

Sometimes this error is also caused by interfering anti-virus software. Please turn off your anti-virus program and try activating again. 

 Online activation errors
  
 1005 You have installed the program too many times. You have exceeded the number of allowed installs for this program. This might be because you've moved it to too many computers or it might be that you've obtained a pirated copy. If you'd like to buy additional licenses or remove licenses from computer so you can move it to another then contact us at orders @ fontlab.com.
 1017 Your serial number is past its expiration date. Your serial number has expired. To renew it or order the non-time-limitee version just email us at orders @ fontlab.com.
 1021 Your serial number doesn't match our records.

 We couldn't find the serial number you entered in our database. Perhaps you entered one for a different product or a different version of the same product. Or perhaps it was just a typo. First thing to try is to copy/paste the serial number directly from the original email you got from us or your dealer. Check that the product, version number and platform all match up to the product you're installing. You can tell which product the serial number belongs to from the first 4 characters. E.g. TR3M = TransType Pro version 3 for Macintosh; TT2W = TypeTool version 2 for Windows; FG4M = Fontographer version 4 for Mac; FS5W = FontLab Studio 5 for Windows.

Still can't get it to go? Please email our order support team at orders @ fontlab.com and include the error message you received when activating.

 1022 There was a problem with activation. This problem might be caused by a proxy server. You can try to fix it by setting the system environment variable
HTTP_PROXY = <PROXY_ADDRESS>:<PROXY_PORT>
where PROXY_ADDRESS is URL for proxy, and PROXY_PORT is the corresponding port.
For example, to utilize the HTTP proxy server running on "myproxyhost" on port 8765, use the following command on unix:
% setenv HTTP_PROXY myproxyhost:8765
If you don't have proxy server or you don't know, etc, please email our team at orders @ fontlab.com and include the error message you received when activating.
 1025 ...previous license file exists or you don't have rights to write...

 We tried to write the new license file to your computer, but either we found that there was already a license file there or we were unable to write to that folder because you weren't logged in under a username that has permissions to write to that folder. So first look in the folder and see if a license file (ending in .lic) already exists. If so, delete it (or just change the extension to .bak) and try again. If you don't have write permission for the folder you should logout of your present user name and then log back in as admin or some other user name who has write permission for the folder. Then try the activation again.

The folder is "Macintosh HD/Library/Preferences" on Macintosh or "Common Application Data" (CSIDL_COMMON_APPDATA in Microsoft terminology) /Fontlab/<Specific Product> folder on Windows. For example, "C:\Documents and Settings\All Users\Application Data\Fontlab\Fontographer".

If you can't see the folder on Mac it may be because the OS is hiding it. In the terminal, type chflags nohidden /Users/USERNAME/Library, where USERNAME is your local username. The Library folder will become visible and accessible.

 

 1030 Unable to connect to the activation server...

 For some reason our activation server can't talk to your computer. Looks like either you have a firewall, your ISP is down, our server is down, or something in between is not working. Please make sure your internet connection is working. If you're reading this page that probably means it is. Give it another try.

If all else fails send us an email to orders @ fontlab.com and we'll see how we can fix it. Be sure to include a copy of your error message.